01268 284130

Out of Hours and Other Well Being Support

Well-Being Support

Basildon Mind is committed to the wellbeing of our staff, volunteers and clients. We recognise that everyone may need support from time to time with their mental health and wellbeing.

Needing support doesn’t always fit into the 9 to 5 so we have pulled together a range of support services and links to guide you through.

Out of hours and closure periods

We understand that mental health and well-being doesn’t fit with office hours and you may find you need support at any point in the day or night. Below are links for organisations where you can get support 24/7.


Text the YoungMinds Crisis Messenger, for free 24/7 support across the UK if you are experiencing a mental health crisis.

If you need urgent help text YM to 85258.

Young Minds also offer a helpline for parents who are worried about their young person. Call the Parents Helpline: 0808 802 5544 (Monday to Friday 9.30am – 4pm, free for mobiles and landlines).

Visit Website: https://youngminds.org.uk/

Every Mind Matters

Every Mind Matters offer a range of advice and support on mental health and staying well.

Every Mind Matters also offer advice on helping others

Visit Website:https://www.nhs.uk/oneyou/every-mind-matters/

One You

The One You website from the NHS also provides a great list of apps you may want to download to help you towards positive mental health and well-being.

Visit Website: https://www.nhs.uk/oneyou/apps/

The Mental Health Foundation

The Mental Health Foundation have a range of tips and advice for looking after your mental health during this time. They have also provided advice finance, housing and unemployment concerns.

The Mental Health Foundation offer lots of tips and their social media channels give lots of daily tips on staying healthy or seeking support during this time.

Visit Website: https://www.mentalhealth.org.uk/coronavirus

Random acts of kindness

The Mental Health Foundation also have great tips on being kind to others and how we can all spread a little bit of kindness during this difficult time.

Visit Website: https://mentalhealth.org.uk/coronavirus/random-acts-kindness


When life is tough, Samaritans are here to listen at any time of the day or night. You can talk to them about anything that's troubling you, no matter how difficult.

Call free on 116 123.

Visit Website: https://www.samaritans.org/


Shout offers confidential 24/7 crisis text support for times when you need immediate assistance.

Text "SHOUT" to 85258.

Visit Website: https://www.giveusashout.org/

Papyrus's HopelineUK

If you are under 35 and feel that life is not worth living any more, call Papyrus's HopelineUK from 9am to 10pm weekdays and 2pm to 10pm on weekends.

Call HopelineUK on 0800 068 41 41.

Text 07786 209697

Visit Website: https://papyrus-uk.org/


CALM is the Campaign Against Living Miserably, for people in the UK who are down or have hit a wall for any reason.

Call 0800 58 58 58 (daily, 5pm to midnight).

Free, anonymous webchat with trained staff 

Visit Website: https://www.thecalmzone.net/

Education Support Partnership

If you are a member of staff at the college or you work in education you can access the Education Support Partnership who offer a free 24-hour helpline.

Call 08000 562 561

Visit Website: http://www.educationsupport.org.uk/

Therapy For You

Therapy For You is available to anyone over the age of 18 who needs support with their mental health. Using a range of different therapies including online courses, 1-2-1, group, telephone and video, there will be a service to meet your needs. It is a free service for those residing in Southend, Castle Point & Rochford.

You can contact Therapy For You on their website, by calling 01268 739 128 or emailing epunft.contactcentre.iapt@nhs.net

Visit Website: https://www.therapyforyou.co.uk/


VitaMinds is your local NHS talking therapies service, known as IAPT (Improving Access to Psychological Therapies). It is a free service for those residing in Basildon & Brentwood.

You can self-refer on the website or by calling 01268 977 171 between the hours of 8am – 8pm Monday – Friday and 9.30am – 12.30pm Saturday.

Visit Website: https://www.vitahealthgroup.co.uk/nhs-services/nhs-mental-health/basildon-and-brentwood/accessing-the-service/

Mental wellbeing audio guides

On this page you can listen to a series of mental wellbeing audio guides to help you boost your mood.

You can listen to them privately, in your own time, to help you through feelings such as anxiety or a low mood.

Visit Website: https://www.nhs.uk/conditions/stress-anxiety-depression/moodzone-mental-wellbeing-audio-guides/

Havens Hospices Coronavirus Crisis Bereavement Line

A telephone helpline open seven days a week for bereaved adults and children from across Essex, whose loved one has died directly or indirectly as a result of Coronavirus.

Call 01702 220 321

Visit Website: https://www.havenshospices.org.uk/coronavirus-crisis-bereavement-line/


Switchboard is a helpline for the LGBT+ community. The helpline is there to help you with whatever you want to talk about. Nothing is off limits. They want to support you so when you finish your call or chat you feel like you have options.

Call 0300 330 0630 Open 10.00 to 22.00 every day.

Email Chris@switchboard.lgbt

Visit Website: https://switchboard.lgbt/


Childline is yours – a free, private and confidential service where you can talk about anything. There here for you online, on the phone, anytime.

Call 0800 1111

Visit Website: www.childline.org.uk


Rehab 4 Addiction

Rehab 4 Addiction offers a wealth of resources and information about addiction and mental health, which could be invaluable to those in need. Secondly, we provide a helpline that offers immediate assistance to those struggling with addiction, a service that could be life-saving for some of your readers. Lastly, we offer a comprehensive directory of treatment centres throughout the UK, making it easier for those in need to find help near them.

Visit Website:

Rehab 4 Addiction: UK Drug & Alcohol Rehab - Rehab 4 Addiction



Medical Advice

Most GP’s are still running telephone surgeries so you can book an appointment to speak to them about your mental health if you feel you may need medical support. You can also contact the NHS or emergency services on the numbers below.

Urgent, non-emergency medical advice

If you need help urgently but are not at risk of death or serious illness, use the NHS 111 non-emergency advice online.

Only call 111 if you cannot get help online.

People with hearing problems can use the NHS 111 British Sign Language (BSL) service 

Visit Website: https://www.nhs.uk/using-the-nhs/nhs-services/urgent-and-emergency-care/nhs-111/

Life-threatening, Dial 999

In a life-threatening emergency, phone the emergency services and ask for an ambulance.

Call 999

Visit Website: https://www.nhs.uk/using-the-nhs/nhs-services/urgent-and-emergency-care/when-to-call-999/


Talk to us: 01268 284130